We will cover the cost of up to (1) UPS Return Label per original order for returns requesting store credit. Once we receive your return, we will email you your store credit code that will never expire.   Note: We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.

 

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STORE CREDIT + RETURNS + EXCHANGES POLICY - (USA ONLY)
We get it. Sometimes things just aren't meant to be. If you’re looking to process a return, don't worry—we’ve made it easy! Unwashed, unworn and unused merchandise with tags still attached may be returned/exchanged for purchases made online or phone.  Full refunds or exchanges are eligible within 30 days of the received delivery date.  Note: We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.
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Returns for Store Credit are Free
We will cover the cost of up to (1) UPS Return Label per original order for returns requesting store credit. Once we receive your return, we will email you your store credit code that will never expire.    CLICK HERE TO RETURN FOR STORE CREDIT
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Exchanges are Free
We will cover the cost of up to (1) UPS Return Label per original order for returns requesting an exchange.  You can only exchange an item once.  CLICK HERE TO EXCHANGE ANY ITEM
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Returns for Refund
Usage of our pre-paid return label will incur a $10 deduction *PER LABEL from your refund amount since we provided free outbound shipping.  You may return as many order(s) / item(s) within one package, using (1) UPS Return Label.   CLICK HERE TO RETURN FOR REFUND
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Final Sale Product
Returns for Items marked as FINAL SALE are not returnable for refund or exchanges. Promotional Offers & Discount Codes cannot be applied on Final Sale Products unless otherwise marked.
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If you experience any difficulties in generating a RETURN LABEL. 
Please contact our customer service team to assist you.
Email: cs@clara-sunwoo.com
Phone: 347-960-2092
Office Hours: 
Monday - Thursday
9:30 - 5:30 PM EST
Friday
9:30 - 4:00 PM EST
Saturday - Sunday
CLOSED