Return Policy

Clara Sunwoo will gladly accept any merchandise purchased directly through our online website or by phone order with tags still attached within 30 days of the received delivery date. Item(s) must be unworn, unwashed, undamaged and may be returned for refund, exchanges or store credit. We will honor replacements for damaged or defective item(s) that have been purchased within 30 days.

If for any reason a package is refused upon delivery and is "Returned To Sender", customer will incur a $17 deduction from refund amount.

We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.

Returns for Refund
Usage of our pre-paid return label will incur a $10 deduction (PER LABEL USAGE) from your refund amount.  You may return as many order(s) / item(s) within one package, using (1) UPS/FEDEX Return Label. 

*Usage of our return label is optional, you will not be charged for this fee if you've opted to ship your return at your own expense. Please refer to our FAQ guide for return instructions.

Exchanges are Free

We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting an EXCHANGE. Item(s) marked as "EXCHANGE" are only elligible for refund or store credit. It cannot be exchanged for a second time.

Returns for Store Credit are Free

We will cover the cost of up to (1) UPS/FEDEXReturn Label per original order for returns requesting STORE CREDIT. Once we receive your return, we will email you your store credit code that will never expire. Store Credit cannot be re-refunded back to your original method of payment once issued.

Final Sale Product

The FINALSALE label indicates a product is non-returnable and non-exchangeable. Your purchase is final on any item(s) marked FINALSALE.

Gift Card Purchases

Gift Card purchases are non-refundable.

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RETURN POLICY - (CANADA, PUERTO RICO ONLY, OUTSIDE CONTIGUOUSUSA, INCL DPO-INTL) Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged or defective or damaged products with original tags still attached purchased through our direct online shop or by phone for a full refund or exchange within 30 days of the received delivery date. We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com or item(s) marked as FINAL SALE.

Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.

** At this time we do not accept Exchange Requests on Orders shipping to Canada.

Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.

Item(s) marked FINAL SALE are non-returnable.

Products purcchased outside of www.clarasunwoo.com are not accepted.

• Customers are responsible for the return shipping cost of all returns inititated.
• At this time we do not accept Exchange Requests on Orders shipping to Canada or international DPO addresses.