STORE CREDIT + RETURNS + EXCHANGES POLICY - (USA ONLY)
We get it. Sometimes things just aren't meant to be. If you’re looking to process a return, don't worry—we’ve made it easy! Unwashed, unworn and unused merchandise with tags still attached may be returned/exchanged for purchases made online or phone. Full refunds or exchanges are eligible within 30 days of the received delivery date. Note: We do not accept returns that are sent back stained, damaged, or products which have been purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.
Returns for Store Credit are Free
We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting store credit. Once we receive your return, we will email you your store credit code that will never expire. Store Credit cannot be re-refunded back to your original method of payment once issued. CLICK HERE TO RETURN FOR STORE CREDIT
Exchanges are Free
We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting an exchange. You can only exchange an item once. CLICK HERE TO EXCHANGE ANY ITEM
Returns for Refund
Usage of our pre-paid return label will incur a $10 deduction *PER LABEL from your refund amount since we provided free outbound shipping. You may return as many order(s) / item(s) within one package, using (1) UPS/FEDEX Return Label. CLICK HERE TO RETURN FOR REFUND
Final Sale Product
Returns for Items marked as FINAL SALE are not returnable for refund or exchanges. Promotional Offers & Discount Codes cannot be applied on Final Sale Products unless otherwise marked.
If you experience any difficulties in generating a RETURN LABEL.
Please contact our customer service team to assist you.
Monday - Thursday
Monday - Thursday
9:30 - 5:30 PM EST
9:30 - 4:00 PM EST
Saturday - Sunday
RETURN POLICY - (CANADA & PUERTO RICO ONLY)
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.
We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com
Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.
** At this time we do not accept Exchange Requests on Orders shipping to Canada.