return policy
You can return unworn, unwashed, undamaged, or defective items with tags still on them for a refund or exchange within 30 days of receiving your order.
This applies to items purchased directly from our website or by phone.
Items bought from third-party sellers cannot be returned; please contact the original seller for assistance.
Items marked FINAL SALE cannot be returned or exchanged
Trouble Logging in?
Your order will be listed under the email address used at the time of purchase and the shipped to zip code of that order.
Please refer to your paper invoice provided within your shipment for more details.
faqs
Return Policy
Clara Sunwoo will gladly accept any merchandise purchased directly through our online website or by phone order with tags still attached within 30 days of the received delivery date. Item(s) must be unworn, unwashed, undamaged and may be returned for refund, exchanges or store credit. We will honor replacements for damaged or defective item(s) that have been purchased within 30 days.
We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.
Returns for Refund
Usage of our pre-paid return label will incur a $10 deduction (PER LABEL USAGE) from your refund amount. You may return as many order(s) / item(s) within one package, using (1) UPS/FEDEX Return Label.
*Usage of our return label is optional, you will not be charged for this fee if you've opted to ship your return at your own expense. Please refer to our FAQ guide for return instructions.
Exchanges are Free
We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting an EXCHANGE. Item(s) marked as "EXCHANGE" are only elligible for refund or store credit. It cannot be exchanged for a second time.
Returns for Store Credit are Free
We will cover the cost of up to (1) UPS/FEDEXReturn Label per original order for returns requesting STORE CREDIT. Once we receive your return, we will email you your store credit code that will never expire. Store Credit cannot be re-refunded back to your original method of payment once issued.
Final Sale Product
Please note that items labeled FINAL SALE are non-returnable and non-exchangeable. Purchases of these items are final. If a FINAL SALE item is returned without prior authorization from customer service, the item and any associated costs will be forfeited. This policy is outlined on every FINAL SALE product page, within our Return Portal, and in our Terms and Conditions.
Gift Card Purchases
Gift Card purchases are non-refundable.
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RETURN POLICY - (CANADA, PUERTO RICO ONLY, OUTSIDE CONTIGUOUSUSA, INCL DPO-INTL) Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged or defective or damaged products with original tags still attached purchased through our direct online shop or by phone for a full refund or exchange within 30 days of the received delivery date. We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of www.clarasunwoo.com or item(s) marked as FINAL SALE.
Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.
** At this time we do not accept Exchange Requests on Orders shipping to Canada.
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.
Your purchase is final on any item(s)marked FINAL SALE.
Products purcchased outside of www.clarasunwoo.com are not accepted.
- Customers are responsible for the return shipping cost of all returns inititated.
- At this time we do not accept Exchange Requests on Orders shipping to Canada or international DPO addresses.
Using our return label is entirely optional, if you wish to avoid the Return Label fee for returns requesting a Refund.
You are more than welcomed to ship back your return by purchasing your own return shipping through the carrier of your choice.
Please be aware:
- We cannot be held responsible for lost or stolen packages not using our provided insured return label.
- We do not reimburse for cost of return shipping should you decide to pay for own return shipping.
- Please request a tracking number for your return packages as this will be the only proof your return has been shipped back to us.
- Include a Return Form - to let us know how to process your return once it reaches us.
- PRINT RETURN FORM HERE
You may ship your return back to:
CLARASUNWOO.COM
ATTN: RETURNS DEPARTMENT
34 34TH STREET FLOOR 3A
BROOKLYN, NY 11232
No worries, often times if you give UPS or FedEx Store a visit, you can let the clerk know that you have a Return Label emailed to you.
You can ask your local UPS or FedEx store to print the emailed return label for you. This service is not guaranteed at all stores, so please check first. If you encounter any issues, our customer service team is available to help by emailing us at cs@clara-sunwoo.com
Yes, you absolutely can!
Feel free to return as many orders as you like within one returning package.
Just remember to include all associated Return Slips and we'll handle the rest.
Best of all, you only pay once for the return label - it's a win-win!
Once your return has physically reached us, please allow 3-5 business days for us to process your return. An email notification will be sent to you the moment your refund/exchange has been processed.
If you're having a hard time finding your order.
Please make sure that you sign in with the *email address you used during the time of checkout and the shipping address's zip code.
*Email must be typed as entered (even if it was miss-typed!)
If you forget, you can refer to your physical invoice provided with your shipment.