RETURNS & EXCHANGES POLICY
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.
Exchanges Are Free
We will cover the cost of up to (1) UPS Return Label per original order for returns requesting an exchange. Items marked as Final Sale, cannot be returned for refund or exchanges. We do not accept returns for product purchased from a third party seller ex: boutiques, other websites besides www.clarasunwoo.com
Returns for Refund
The shipping label is not free for returns for refund since we provided free outbound shipping. Usage of the UPS Return Label will incur a $10 deduction from your refund amount for its usage. Items marked as Final Sale, cannot be returned for refund or exchanges. We do not accept returns for product purchased from a third party seller ex: boutiques, other websites besides www.clarasunwoo.com
FINAL SALE ITEMReturns for Refund Items marked as FINAL SALE are not returnable for refund or exchanges. Promotional Offers & Discount Codes cannot be applied on Final Sale Products unless otherwise marked.
STEPS TO RETURN
If you experience any difficulties in generating a UPS return label. Please contact our customer service team to assist you.
STEPS TO RETURN
(CANADA & PUERTO RICO ONLY)
Refunds/Exchanges: Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.
To return for refund, please print and fill out the
And mail back your order to the address directed within the form.